Privacy Policy
Last Updated: June 2026
This Privacy Policy explains how GenieZap ("GenieZap", "we", "us", "our") collects, uses, stores, and protects information when you use our mobile application, website, and related services.
Information We Collect
We may collect the following information:
- Name
- Phone number
- Email address (if provided)
- Delivery addresses
- Order history
- Location information (with permission)
Location Data
GenieZap collects and uses location information to provide delivery and address-related services.
- What we collect: Approximate location (city/area) and precise GPS location when permission is granted.
- Why we collect it: To detect your delivery address, determine service availability, show products available in your area, calculate delivery charges, and improve delivery accuracy.
- How it is used: Location information is used only for order fulfillment, delivery services, and app functionality.
- Advertising: Location information is not used for advertising purposes.
- Sharing: Location data may be shared with delivery partners only to complete your order.
- Sale of Data: We do not sell your location data or personal information.
- Control: You can deny or revoke location permission at any time through your device settings.
Permissions
GenieZap may request certain device permissions such as location access to provide core app functionality. Permissions can be granted, denied, or revoked at any time through your device settings.
How We Use Information
We use collected information to:
- Process and manage orders
- Arrange and track deliveries
- Provide customer support
- Improve app performance and user experience
- Prevent fraud and misuse
- Comply with legal obligations
Payments
Online payments are processed securely through Razorpay. Payment card details and payment credentials are processed by Razorpay according to their privacy and security policies. GenieZap does not store full card or banking information.
Data Sharing
We may share limited information with:
- Delivery partners to fulfill orders
- Payment service providers for payment processing
- Government authorities when required by law
Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
You may:
- Update your account information
- Disable location permissions
- Request account deletion
- Request information about your stored data
Security
We take reasonable technical and organizational measures to protect user information from unauthorized access, loss, misuse, or disclosure.
Contact Us
If you have questions about this Privacy Policy or wish to request account deletion, contact us at: